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Exam : Avaya 132-S-1002.3
Title : Avaya Sales Certification Specialist

1. Partners selling to Global Accounts at the Avaya Direct Account Team’s invitation must sell which of the following?
A. Avaya Services only
B. Avaya products only
C. Avaya content for both products and services where Avaya has an applicable offer
D. Any products or services they choose
Answer: C

2. Which is NOT a common business problem addressable by Avaya’s IPT solutions?
A. Inability to get the appropriate parties together to make decision
B. Inability to communicate during a major business interruption
C. Multiple disparate systems that are expensive to maintain
D. Disconnected branch offices
Answer: A

3. A key capability of Avaya’s IP Telephony solutions is to extend customer announcements, voicemail greetings, and other applications from the core to the branches, enabling _____.
A. a higher TCO
B. branch office managers to maintain and administer their own communications systems
C. consistent user experiences
D. each user to have a different, customized experience
Answer: C

4. Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance agreement to a non Global / US Named Account? (Choose two.)
A. The Avaya Direct team owns the maintenance renewal strategy.
B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: CD

5. A business process consists of a set of steps that an organization typically uses to execute daily business and is _____.
A. measurable using Key Process Indicators
B. measurable using Key Performance Indicators
C. measurable using Key Process Instances
D. measurable using Key Primary Indicators
Answer: A

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Exam : Avaya 133-S-713.4
Title : Avaya Proactive Contact Solutions Implementation Exam (beta)

1. Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact with CTI with Agent Blending? (Choose two.)
A. cti_passwd
B. cti_passwd
C. cti_passwd -b
D. cti_passwd
Answer: CD

2. Which Proactive Contact component allows clients residing off the dialer to obtain events and real-time data from the dialer?
A. Event Service
B. STATSPUMP
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)
Answer: A

3. Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive Contact with CTI?
A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
Answer: A

4. Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and other Avaya communication solutions?
A. CMS
B. WebLM
C. Avaya IQ
D. Analyst
Answer: C

5. How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card (LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
Answer: B

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Exam : Avaya 132-S-900.6
Title : Avaya IP Telephony Design Elective Exam

1. Which three should be investigated when validating a wireless network design? (Choose three.)
A. installed ductwork and walls
B. locations of network servers
C. other wireless networks in the area
D. operating system of user machines
E. environmental, moisture, temperature variations
Answer: ACE

2. The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco, 3Com and Avaya) WAN.
When implementing VoIP on this network, which two routing protocols should be implemented? (Choose two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: AD

3. Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets, and 5 CO trunks.
How many TN2602 Media Processor boards are required if G.729 is incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

4. A client is implementing an S87xx Media Server with several G650 Media Gateways. They are concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: AB

5. A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75 IP sets incorporating G.711.
What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

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Exam : Avaya 132-S-712.2
Title : Specialist: Avaya Proactive Contact Solutions Design Elective Exam

1. The Avaya Proactive Contact access server provides which two functions within the system? (Choose two.)
A. connects calls to agents
B. manages the internal LAN
C. serves as a dial-in point for access to the digital switch and CPU
D. is the interface that supervisors and agents use on their computers
Answer: BC

2. Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A. using unconfirmed contact data
B. using one of the call blending solutions
C. using unsolicited calling lists (cold calling individuals)
D. calling customers with multiple contact numbers (home, business, etc.)
Answer: AC

3. You are using the Avaya Solution Designer.
What is the correct input on the ACD line on the Predictive Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending with one ACD?
A. leave line blank
B. type in the number 1
C. leave line at the default (0)
D. type in the ACD brand name
Answer: C

4. Your customer has a group of agents that handle clerical and other duties and who handle calls only when needed. A supervisor notifies these agents when they need to answer calls because calls are queueing or being abandoned. However, the response is often too late to be of much help and the result is many abandoned calls.
Which Avaya Proactive Contact feature meets this customer’s needs?
A. Virtual Agent
B. Person to Person
C. Intelligent Call Blending
D. Native Voice & Data Transfer
Answer: B

5. When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be equal to the total number of _____.
A. agents in a typical shift
B. simultaneous headset connections
C. inbound lines purchased by the customer
D. outbound lines purchased by the customer
Answer: B

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Exam : Avaya 132-S-708.1
Title : Avaya Voice Self-Service Design Elective Exam

1. Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBM WebSphere
D. Oracle J2EE Web Server
Answer: BC

2. A thriving mail order business has a busy contact center that takes orders from existing and new customers. To process routine orders and reduce staffing costs, they have chosen to implement an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to agents. They want callers to be identified, serviced (provide routine information), and routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: BC

3. A healthcare company operates a mail order prescription business. Its contact center primarily takes orders from existing and new customers. Upper management has decided not to implement an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that their application development time is not wasted in the event that they ultimately decide to migrate to Avaya Voice Portal in the future.
What is the most cost-effective advice you can give the IT staff?
A. Advise them to create their application using the competitor’s proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advise them to escalate the decision about the platform since it will be very difficult to convert later on.
D. Advise them to create their application in VoiceXML so that there will be portability to Avaya Voice Portal.
Answer: D

4. Which two methods can be used to get and put data between Avaya Interactive Response (IR) and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: CD

5. Which two hardware components are required for Avaya Interactive Response (IR) using Voice over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. Sun Sparc-based server
D. Communication Manager
Answer: CD

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Exam : Avaya 132-S-900.7
Title : Specialist-IP Telephony Design Elective Exam

1. You are developing IP Telephony bandwidth requirements for WAN traffic between two S87xx sites. The client estimates that simultaneous non-IP Telephony traffic will occupy 1.5 Mbps. In addition, they estimate that using G.729, 55 simultaneous IP calls need to be provided access to the WAN link.
What estimated bandwidth will the IP Telephony traffic add to the WAN traffic?
A. 1.5 Mbps
B. 275 Kbps
C. 1650 Kbps
D. 4675 Kbps
Answer: C

2. What needs to be considered at an Enterprise Survivability Server (ESS) location when implementing an agent recording solution?
A. H.323 trunks
B. locally sourced announcements
C. Application Enablement Services (AES)
D. Separation of Bearer and Signaling (SBS)
Answer: C

3. An Avaya customer with a large contact center is IP enabling their S87xx and will allow 25 users to work from home via IP Agent in the Telecommuter mode.
What is the minimum hardware required in the S87xx to provide this application?
A. one CLAN board only
B. one Media Processor board only
C. one CLAN and one Media Processor board
D. no hardware is required, only software.
Answer: A

4. A customer has two sites connected over a 512k serial WAN link. There are 40 employees at the main site and 20 employees at the remote site. Since the server bank and all trunks terminate at the main location, the customer has concerns about the bandwidth over the WAN link. They request a network assessment.
Which two design considerations are pertinent to the bandwidth on the WAN link? (Choose two.)
A. VLAN capable Ethernet switch
B. telecommuters using IP Softphone to access network resources
C. number of voice calls going through the WAN link during peak time
D. graphic-based programs used on the network between the two sites
Answer: CD

5. Within an S8500 Server, 25 IP telephony endpoints are simultaneously connected to 10 digital sets, 10 IP sets, and 5 CO trunks.
How many DSPs are in use if G.711 is incorporated?
A. 15
B. 25
C. 30
D. 50
Answer: A

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